Fraud & Spam Policy

At Glöd of Sweden, we are committed to providing a safe and trustworthy shopping experience for all our customers. We take fraud prevention and spam protection seriously, and we have strict measures in place to detect and prevent fraudulent activities, including fake or misleading reviews.

Fraud Prevention Measures

• We use secure payment gateways and encryption to protect customer data.

• All transactions are monitored for suspicious activity.

• Orders flagged for unusual behavior (e.g., multiple failed payment attempts, mismatched billing/shipping addresses) are manually reviewed before processing.

• Accounts or transactions identified as fraudulent are immediately suspended or cancelled.

Spam & Fake Review Prevention

• Customer reviews are scanned manually and automatically by apps to flag spam or irrelevant content.

• Reviews are verified against confirmed purchases wherever possible.

• Any review found to be fake, misleading, or abusive will be removed.

• Customers violating our review policies may be restricted from leaving further reviews.

Reporting Fraud or Spam

We encourage customers to report any suspicious activity or content. You can contact our support team at info@glodofsweden.com and also via phone ‪+46 73 595 02 12‬.

Our Commitment

Our team is dedicated to maintaining a secure, transparent, and trustworthy shopping environment. We regularly review and update our policies to ensure the highest standards of fraud detection and prevention.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply report a fraud or spam then contact our Policy Compliance Officer at info@glodofsweden.com

Company Name: Eleganza AB
VAT Number: SE559155241801
Website: Glöd of Sweden
Phone: ‪‪+46 105502704
Support Email: info@glodofsweden.com
Address: Eleganza AB, Kivra: 559155-2418, 10631 Stockholm, Sweden
Customer Service: Monday- Friday 10:00 AM - 5:00 PM (Eastern Time)
Response Time: We aim to respond within 1 business day.