Fulfilment and Shipping Policy

At Glod of Sweden, we strive to ensure a smooth and reliable shipping experience for all our customers. Below, you’ll find details about our shipping process, delivery times, and other important information.

Shipping Location & Cost

We currently offer FREE Shipping exclusively to customers Worldwide. This free shipping will be displayed during checkout.

Estimated Delivery Time & Order Cut-off Time

US Shipping Times

Handling Time: 1-3 business days (Monday to Friday)
Transit Time: 4-10 business days (Monday to Friday)
Total Delivery Time: 5-13 business day.
Order Cut-off Time: 5:00 PM (GMT+02:00) Central European Standard Time

International Shipping Times

Handling Time: 1-3 business days (Monday to Friday)
Transit Time: 4-10 business days (Monday to Friday)
Total Delivery Time: 5-13 business days
Order Cut-off Time: 5:00 PM (GMT+02:00) Central European Standard Time

Note: For the Customized or Personalized Items, the shipping time may delay a little bit.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Changing Your Shipping Address

Once your order is in transit, we cannot change the delivery address. If you need to modify your delivery details, please contact us within 12 hours of placing your order at info@glodofsweden.com or call us at +46 10 550 27 04‬. We usually process and dispatch orders within 1-3 business day.

Cancellations

Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience, but in that case you ordered wrong item(s) and wanted to cancel the item and order the right one then please contact with us at info@glodofsweden.com

Pre-Order Cancellations

Please note that all pre-order cancellations are subject to a 15% cancellation fee. This fee covers administrative costs and the allocation of stock. By placing a pre-order, you agree to this cancellation policy.

This does not apply to pre-ordered items that have not arrived within 2 weeks after provided ETA

Unexpected Delays

If your package takes longer than the stated delivery timeframe, please contact us, and we will assist you in resolving the issue.

Damaged Parcels

If your parcel arrives damaged, please reject the package and inform our customer service (Please contact us at info@glodofsweden.com or call us at +46 10 550 27 04‬)
If the parcel was delivered while you were away and is damaged, contact our customer service for further assistance.
We will arrange for a replacement free of charge in case of a valid claim.

Multiple Items

If your order contains multiple items. We will send you each item as it’s ready, so you may receive multiple items at the same times. Rest assured, you'll receive an email with tracking information for each package we ship.

Lost Package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered” or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email info@glodofsweden.com or Contact Us

Questions and Contact Information

If you would like to register a complaint, or simply want more information about the Shipping Information, please contact us at info@glodofsweden.com

Company Name: Eleganza AB
VAT Number: SE559155241801

Website Name: Glod of Sweden
Phone: ‪‪+46 10 550 27 04
Support Email: info@glodofsweden.com
Address: Kivra: 559155-2418, 10631 Stockholm, Sweden
Customer Service: Monday- Friday 10:00 AM - 5:00 PM (Central European Time)
Response Time: We aim to respond within 1 business day.